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Returns and Refunds Terms

I'm not happy with my products, what do I do?

Made to measure products are custom made to your precise requirements. Once made our products are suitable only for you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require. We advise that you take advantage of our free sample service before placing an order, we cannot be held responsible if you dislike the color or the general quality of the product. We strongly recommend that you double check your order to ensure that the products ordered and measurements taken are correct. This does not affect your statutory rights.

Can I get a full refund?

If you do not receive your purchase within 60 days, you are eligible for a full refund.

Can I return if I give a wrong measurement?

We cannot accept returns or refund the money if you have given us incorrect measurements. Please make sure you measure your windows correctly before purchasing.

Can I cancel or change my order?

When your order is being processed, we will not accept cancellations or changes.

TERMS

Color

It is hard to represent the fabric color with 100% accuracy due to different devices' displays. We suggest you order free fabric samples to make sure the color you selected is exactly what you want.

Size

You will most likely receive your curtains at the exact same size that you ordered. External variants such as temperature and moist level have very little effects on the size of fabrics. Thus this is not something you have to worry about. In general, a size difference of 3/4" (2cm) is acceptable.

 

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